Refund policy

30-day return requests

You may request a return within 30 days after your order is delivered.

Return eligibility

Items must be unopened, unused, in their original packaging, and accompanied by proof of purchase. For hygiene and safety, opened or used cosmetics and personal care products cannot be returned unless they arrived damaged, defective, or incorrect.

How to request a return

Email info@petitemaisonusa.com with your order number and reason for the return. If your return is approved, we will provide the return address and instructions by email. Items sent without prior authorization will not be accepted.

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Damaged or incorrect items

Please inspect your order after delivery and email us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can review the issue.

Non-returnable items

Opened or used cosmetics and personal care items, final-sale items, personalized products, and gift cards cannot be returned, except where required by law.

Exchanges

The quickest way to receive a different item is to request an approved return and place a new order.

Refunds

After we receive and inspect an approved return, we will notify you by email. Approved refunds are issued to the original payment method, generally within 10 business days. Your bank or card provider may require additional processing time.

For return questions, email info@petitemaisonusa.com.